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FAQs

About Sapphire Family Healthcare

  • Where is Sapphire Family Healthcare located?

    We are located in the heart of PRP in Louisville, Kentucky at 6501 Dixie Highway. Come say hi!

  • What sets Sapphire Family Healthcare apart from other clinics?

    We believe that health care should revolve around decisions that patients make between themselves and their provider, not what the third party providers or the fee-for-service model dictates because of cost, time, or convenience. We believe that medical decision making should be evidence-based, in the context of the patient, their family, and their community, without the interference of outside interests. Our model allows more time to get to know you, which we believe is critical to developing relationships and making appropriate decisions for wellness, medical care, and chronic care management.

  • Can I get a same-day appointment?

    Yes! Same-day appointments are available for members only. 

  • What age patients does Sapphire Family Healthcare accept?

    Short answer: EVERYONE! We see everyone of all ages. Young, old, pregnant, everyone in between. That is the beauty of our training as your Family Nurse Practitioners.

Primary Care

  • What is Direct Primary Care or DPC?

    Simply put, DPC is a return to medicine the way it used to be. Instead of the fee-for-service model, where you may be charged copays and expensive office visit charges, direct primary care uses a membership model to cut down on wait times, reduce the cost and burden of health care, and allow you to spend time and build a relationship with YOUR primary care provider, both in person and virtually. It’s a simpler approach to care, so that you can get what you need, when you need it.

  • So is this concierge medicine?

    While direct primary care provides concierge-level care (better access to your PCP and less rushed visits when you see them), concierge medicine practices still bill insurance for each visit and charges an additional fee on top of insurance, simply for access to the provider. That fee can be several hundreds of dollars to tens of thousands of dollars per year. 

  • Can I still benefit if I don't go to the doctor frequently?

    We believe that access to your doctor is invaluable, especially for questions that could be simply answered or addressed by someone who knows you, preventing a visit to the emergency department or hospital or a search on Dr. Google. We do however design care around "wellness" and want to become your partner in an overall wellness and and prevention care plan. Access to care includes virtual visits, texting, emailing in addition to in-person visits. Virtual care is provided on an unlimited basis and included in the monthly fee. Because you will not be burdened with co-pays, and with our accessible schedules, the appointment process is streamlined and not rushed as it is in the current model. Individuals with high deductibles or who are uninsured especially can benefit from  a direct primary care practice. 

Clinical Services

  • Do you offer after-hours care?

    Our nurse practitioner is available for after hours care by phone, and can help to address your needs as well as direct your care to the appropriate venues when needed. We also provide care to certain skilled nursing facilities in the community for rehab care and for long term care if needed. See our fee schedule for details.

  • What are the costs for things like lab work, medications, and imaging?

    One of the beauties of DPC is full price transparency. We have personally worked with local labs and imaging centers to ensure you the lowest cash price possible. We work with local pharmacy's to offer wholesale pricing for  basic medications to our members. 

  • How can I contact my nurse practitioner?

    Your provider is available to you 24/7 via phone call, text, email or video chat.

Membership & Insurance

  • What does monthly membership cover?

    The monthly membership covers unrestricted, transparent, open access to our family nurser practitioner. We're just a call, text, email, or same day office visit away. There is no one between you and your PCP. We are the ones that answer the phone, not an answering service. How cool is that?

  • Do you accept health insurance?

    No, our care is based on our monthly fee structure. No billing of insurers or third parties is undertaken, which allows us the freedom in our business model to provide the kind of care that we believe will make the difference in quality, patient satisfaction, and cost. With the reduction in paperwork for us, it allows us to focus on care, which improves provider satisfaction as well, and allows us to do the work we were trained to do.

  • Do I still need insurance?

    Yes, certainly. While we believe that better access to care and a better relationship with your PCP lessens the need for specialty services, we believe it is important to have coverage for complex conditions, procedures, imaging, emergency visits and hospitalizations that would require higher levels of care that could be expensive and can be covered under insurance plans. Plans that work best with our model include catastrophic plans, high deductible plans, and PPO plans and cost-sharing organizations. 

  • If I have Medicare, can I still join?

    Certainly. You will have to sign a waiver that will declare that neither you nor your doctor will bill Medicare for our services, but Medicare will be available to you for medications, laboratories, procedures, hospitalizations and other things that are prescribed by our practice.

  • What if I need to cancel my membership?

    Situations change, we get it. Not a problem at all. We just ask you give us 30 days notice so we can tie up any loose ends and give you a chance to find another Provider. If you pay quarterly or annually, you will be immediately refunded the remaining balance, no hard feelings whatsoever.

  • If I have Medicaid, can I join as a patient?

    Unfortunately, we are not able to take patients with Medicaid at this time. An executive order by a former Govenor prohibits private agreements with Medicaid recipients. This includes Passport or any company that administers Medicaid.

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